Terms & Conditions

Terms and Conditions

Last updated: 02/05/2026

Welcome to Bookham Drainage.

These Terms and Conditions govern your use of our website and any services provided by Bookham Drainage.

By using our website, contacting us, requesting a quote, or purchasing services from us, you agree to these Terms and Conditions.

If you do not agree with these Terms, you should not use our website or services.

1. About us

This website is operated by Bookham Drainage.

Business name: Bookham Drainage
Website: www.bookhamdrainage.co.uk
Email: info@bookhamdrainage.co.uk
33 Green Way, Great Bookham, Leatherhead KT23 2PA

In these Terms, “we”, “us” and “our” refer to Bookham Drainage. “You” and “your” refer to the person or business using our website or services.

2. Our services

Bookham Drainage provides drainage services, which may include:

Blocked Drains
CCTV Drain Survey
Blocked Toilet
Emergency Call Out
Commercial Drainage
High Pressure Jetting

The exact services we provide to you will be set out in a written quote, proposal, order form, statement of work, email agreement, or other written agreement between us.

3. Use of our website

You agree to use our website only for lawful purposes.

You must not:

Use our website in any way that breaches applicable laws or regulations;
Attempt to gain unauthorised access to our website, servers, systems or data;
Introduce viruses, malware, harmful code or other malicious technology;
Copy, scrape, reproduce or misuse website content without permission;
Use our website to send spam, fraudulent enquiries or misleading information;
Interfere with the security, availability or performance of the website.

We may suspend, restrict or block access to our website if we believe you have breached these Terms.

4. Quotes, proposals and orders

Any quote or proposal we provide is valid for the period stated in that quote or proposal. If no period is stated, it will be valid for 30 days from the date of issue.

A contract for services is formed when:

You accept our quote or proposal in writing;
You sign a service agreement or statement of work;
You make payment for services; or
We otherwise confirm in writing that we have agreed to provide services to you.

We may refuse to provide services at our discretion.

5. Fees and payment

Our fees will be set out in the relevant quote, proposal, invoice, statement of work, or written agreement.

Unless otherwise agreed in writing:

Fees are payable in pounds sterling;
Invoices are payable within 14 days of the invoice date;
We may require payment upfront before starting work;
Recurring services are billed monthly in advance;
All fees are exclusive of VAT unless stated otherwise.

If you fail to pay an invoice on time, we may:

Pause or suspend services;
Withhold deliverables, reports, access or account work;
Charge interest and recovery costs where permitted by law;
Terminate the services.

You remain responsible for all third-party costs that you approve, including advertising spend, software subscriptions, stock imagery, plugins, hosting, domains or other external services.

6. Client responsibilities

To allow us to provide the services, you agree to:

Provide accurate, complete and timely information;
Give us access to any required accounts, platforms, websites or systems;
Review and approve work within agreed timeframes;
Ensure you have the right to provide us with any materials, data, images, branding or content;
Comply with all applicable laws and platform rules;
Tell us promptly about any relevant changes to your business, website, campaigns or requirements.

We are not responsible for delays, errors, missed deadlines or reduced performance caused by your failure to provide information, approvals, access or materials on time.

7. Service performance and results

We will provide our drainage services with reasonable care and skill.
However, you acknowledge that drainage issues can vary and may be affected by factors outside our control, including the age and condition of pipework, hidden defects, ground movement, tree root damage, blockages, collapsed drains, weather conditions, previous repairs, third-party works, property access, and the accuracy of information provided to us.

We do not guarantee:

Specific investigation findings before an inspection has been completed
That a blockage will not return after it has been cleared
That drainage systems will remain free from future faults, leaks, smells or blockages
That all defects will be visible or identifiable without further excavation, CCTV surveys or specialist investigation
That third-party drainage systems, public sewers or shared drains will be repaired or approved by the relevant authority
That work will be uninterrupted or free from delay where issues arise outside our control.

Any assessments, recommendations, estimates or timescales we provide are based on the information available at the time and are for guidance only unless confirmed in writing. They are not guaranteed outcomes.

8. Third-Party Services, Authorities and External Providers

Where our drainage services involve or depend on third parties, such as water companies, local authorities, insurers, landlords, managing agents, utility providers, surveyors, contractors, equipment suppliers or specialist service providers, their own terms, requirements, timescales and decisions may apply.

You are responsible for:

Maintaining any necessary permissions, access rights or approvals for us to carry out the work;
Obtaining consent from landlords, neighbours, managing agents or other relevant parties where required;
Paying any third-party charges, permit fees, inspection fees, call-out charges or authority fees unless otherwise agreed in writing;
Complying with any requirements set by water companies, local authorities, insurers or other relevant third parties;
Ensuring that information provided about ownership, boundaries, shared drains, public sewers, access and previous works is accurate and complete.

We are not responsible for any delay, refusal, restriction, additional cost, decision, approval requirement, access issue, service interruption, policy change or work carried out by a third party, water company, local authority, insurer or other external provider.

9. Information, Access and Approvals

We may prepare or assist with drainage reports, CCTV survey findings, quotations, recommendations, photographs, videos, schedules of work, invoices, or other documents relating to the services we provide.

Unless otherwise agreed, you are responsible for reviewing any reports, quotations, recommendations or proposed works before instructing us to proceed.

Approval may be given by email, text message, telephone, signed document, verbal instruction, payment of a deposit, or any other agreed method.

You are responsible for ensuring that any information you provide to us is accurate, complete and not misleading. This may include details about the property, drainage issue, access arrangements, previous works, ownership, permissions, shared drains, public sewers, or known defects.

Where you approve works, reports, recommendations or quotations, we will rely on that approval when carrying out the services.

We are not responsible for delays, additional costs, errors, access issues, or legal issues caused by inaccurate, incomplete or misleading information provided by you or by approvals given without proper review.

10. Intellectual Property

All intellectual property rights in our website, branding, logos, text, images, graphics, documents, content and other materials belong to us or our licensors unless otherwise stated.

You may view and use our website for your own personal or internal business purposes, but you must not copy, reproduce, modify, distribute, sell or exploit any part of it without our written permission.

Where we provide drainage reports, CCTV survey footage, inspection findings, photographs, plans, recommendations, quotations or other documents, these are prepared for the purpose agreed with you.
Unless otherwise agreed in writing:

You may use final reports, quotations, photographs, survey results and recommendations provided to you for your own personal or business purposes;
We retain ownership of our pre-existing materials, methods, know-how, templates, processes, tools, documents and reporting formats;
Any documents, images, videos or materials supplied by you remain your property;
We may retain copies of reports, images, videos, job records and related materials for our business, legal, insurance, training and record-keeping purposes;
We may use photographs, videos or examples of completed work for our portfolio, website, social media, training or marketing materials, provided we do not intentionally disclose personal information, confidential information or your property address without your permission.

You must not alter, misrepresent, resell or commercially exploit our reports, images, CCTV footage, recommendations or other materials without our prior written consent.

11. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party during the course of the relationship.

Confidential information must not be disclosed to any third party except:

Where required to provide the services;
With the other party’s consent;
To professional advisers;
Where required by law, regulation or court order.

This clause does not apply to information that is already public, independently developed, or
lawfully received from another source.

12. Data protection

We will handle personal data in accordance with applicable UK data protection laws.

Our use of personal data collected through the website is explained in our Privacy Policy.

Where we process personal data on your behalf as part of providing services, the parties may need to enter into a separate data processing agreement.

You are responsible for ensuring that any personal data, tenant details, landlord details, property information, access details, drainage records, CCTV survey footage, photographs, insurance information or third-party contact details you provide to us have been collected and shared lawfully.

13. Website information

The content on our website is provided for general information only. It is not professional, legal, financial or business advice.

We try to keep website information accurate and up to date, but we do not guarantee that it will always be complete, accurate, current or available.

We may update, change or remove website content at any time.

14. Links to other websites

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We do not control and are not responsible for third-party websites, content, policies, security or practices.

You access third-party websites at your own risk.

15. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

Subject to that, we will not be liable for:

Loss of profits, revenue, business, contracts or opportunities;
Loss of goodwill or reputation;
Loss, damage or disruption caused by pre-existing drainage defects, hidden issues, collapsed drains, tree root damage, ground movement, poor installation, previous repairs or third-party works;
Loss arising from public sewers, shared drains, neighbouring properties, water companies, local authorities, insurers, landlords, managing agents or other third parties;
Damage caused by inaccurate, incomplete or misleading information provided to us;
Additional costs, delays or disruption caused by lack of access, permissions, approvals or authority consent;
Indirect, special or consequential loss;
Delays or failures caused by events outside our reasonable control.

Our total liability to you for any claim relating to our services will be limited to the total fees paid by you to us for the services giving rise to the claim, unless otherwise agreed in writing.
Nothing in these Terms affects your statutory rights where you are dealing with us as a consumer.

16. Cancellation and termination

Either party may terminate ongoing services by giving the notice period stated in the relevant proposal, agreement or statement of work.

If no notice period is stated, either party may terminate ongoing monthly services by giving 30 days’ written notice.

We may terminate or suspend services immediately if:

You fail to pay an invoice on time;
You breach these Terms or any agreement between us;
You fail to provide required information, approvals or access;
You act unlawfully, abusively or dishonestly;
Continuing to work with you may harm our reputation or breach applicable law or platform rules.

On termination:

You must pay all outstanding invoices;
You must pay for work completed up to the termination date;
We may retain work, files or deliverables until payment is made;
Any rights or obligations intended to continue after termination will remain in effect.

17. Refunds

Unless otherwise agreed in writing, fees paid for completed drainage work, call-outs, inspections, CCTV surveys, drain unblocking, repairs, reports, emergency attendance or scheduled services are non-refundable.

If we agree to refund any amount, this will be assessed on a case-by-case basis and may be reduced to reflect work already completed, time spent, labour, materials, equipment used, travel, third-party costs, costs incurred and commitments made.

Where a blockage returns or further drainage issues are identified after our work has been completed, this does not automatically entitle you to a refund, particularly where the issue is caused by pre-existing defects, collapsed pipework, tree roots, misuse, third-party works, shared drains, public sewers or matters outside our control.

This does not affect any legal rights you may have.

18. Consumer rights

If you are dealing with us as a consumer rather than a business, you may have additional legal rights, including cancellation rights in certain circumstances.

Nothing in these Terms affects your statutory rights.

Where consumer cancellation rights apply and you ask us to start services during the cancellation period, you may be required to pay for services provided before cancellation.

19. Force Majeure
We will not be liable for any delay or failure to perform our obligations where that delay or failure is caused by events outside our reasonable control.

This may include severe weather, flooding, storms, road closures, traffic delays, vehicle breakdowns, equipment failure, illness, staff shortages, strikes, supply issues, utility failures, restricted access, safety risks, changes to laws or regulations, natural disasters, war, terrorism, government action, or delays caused by water companies, local authorities, insurers, landlords, managing agents or other third parties.

20. Changes to these Terms

We may update these Terms from time to time.

The latest version will be posted on our website with the updated date. Your continued use of our website or services after changes are posted means you accept the updated Terms.

For existing service agreements, material changes will not usually apply retrospectively unless agreed in writing.

21. Governing law and jurisdiction
These Terms and any dispute or claim relating to them shall be governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, except where applicable law gives you the right to bring proceedings elsewhere.
22. Contact us
If you have any questions about these Terms and Conditions, please contact us:
Business name: Bookham Drainage
Website: www.bookhamdrainage.co.uk
Email: info@bookhamdrainage.co.uk
Address: 33 Green Way, Great Bookham, Leatherhead KT23 2PA

Terms & Conditions

Blocked Drains

CCTV Drain Survey

Blocked Toilet

Emergency Call Out

Commercial Drainage

High Pressure Jetting

The exact services we provide to you will be set out in a written quote, proposal, order form, statement of work, email agreement, or other written agreement between us. 3. Use of our website You agree to use our website only for lawful purposes. You must not:

Use our website in any way that breaches applicable laws or regulations;

Attempt to gain unauthorised access to our website, servers, systems or data;

Introduce viruses, malware, harmful code or other malicious technology;

Copy, scrape, reproduce or misuse website content without permission;

Use our website to send spam, fraudulent enquiries or misleading information;

Interfere with the security, availability or performance of the website.

You accept our quote or proposal in writing;

You sign a service agreement or statement of work;

You make payment for services; or

We otherwise confirm in writing that we have agreed to provide services to you.

We may refuse to provide services at our discretion. 5. Fees and payment Our fees will be set out in the relevant quote, proposal, invoice, statement of work, or written agreement. Unless otherwise agreed in writing:

Fees are payable in pounds sterling;

Invoices are payable within 14 days of the invoice date;

We may require payment upfront before starting work;

Recurring services are billed monthly in advance;

All fees are exclusive of VAT unless stated otherwise.

If you fail to pay an invoice on time, we may:

Pause or suspend services;

Withhold deliverables, reports, access or account work;

Charge interest and recovery costs where permitted by law;

Terminate the services.

You remain responsible for all third-party costs that you approve, including advertising spend, software subscriptions, stock imagery, plugins, hosting, domains or other external services. 6. Client responsibilities To allow us to provide the services, you agree to:

Provide accurate, complete and timely information;

Give us access to any required accounts, platforms, websites or systems;

Review and approve work within agreed timeframes;

Ensure you have the right to provide us with any materials, data, images, branding or content;

Comply with all applicable laws and platform rules;

Tell us promptly about any relevant changes to your business, website, campaigns or requirements.

Specific investigation findings before an inspection has been completed

That a blockage will not return after it has been cleared

That drainage systems will remain free from future faults, leaks, smells or blockages

That all defects will be visible or identifiable without further excavation, CCTV surveys or specialist investigation

That third-party drainage systems, public sewers or shared drains will be repaired or approved by the relevant authority

That work will be uninterrupted or free from delay where issues arise outside our control.

Maintaining any necessary permissions, access rights or approvals for us to carry out the work;

Obtaining consent from landlords, neighbours, managing agents or other relevant parties where required;

Paying any third-party charges, permit fees, inspection fees, call-out charges or authority fees unless otherwise agreed in writing;

Complying with any requirements set by water companies, local authorities, insurers or other relevant third parties;

Ensuring that information provided about ownership, boundaries, shared drains, public sewers, access and previous works is accurate and complete.

You may use final reports, quotations, photographs, survey results and recommendations provided to you for your own personal or business purposes;

We retain ownership of our pre-existing materials, methods, know-how, templates, processes, tools, documents and reporting formats;

Any documents, images, videos or materials supplied by you remain your property;

We may retain copies of reports, images, videos, job records and related materials for our business, legal, insurance, training and record-keeping purposes;

We may use photographs, videos or examples of completed work for our portfolio, website, social media, training or marketing materials, provided we do not intentionally disclose personal information, confidential information or your property address without your permission.

Where required to provide the services;

With the other party’s consent;

To professional advisers;

Where required by law, regulation or court order.

Loss of profits, revenue, business, contracts or opportunities;

Loss of goodwill or reputation;

Loss, damage or disruption caused by pre-existing drainage defects, hidden issues, collapsed drains, tree root damage, ground movement, poor installation, previous repairs or third-party works;

Loss arising from public sewers, shared drains, neighbouring properties, water companies, local authorities, insurers, landlords, managing agents or other third parties;

Damage caused by inaccurate, incomplete or misleading information provided to us;

Additional costs, delays or disruption caused by lack of access, permissions, approvals or authority consent;

Indirect, special or consequential loss;

Delays or failures caused by events outside our reasonable control.

You fail to pay an invoice on time;

You breach these Terms or any agreement between us;

You fail to provide required information, approvals or access;

You act unlawfully, abusively or dishonestly;

Continuing to work with you may harm our reputation or breach applicable law or platform rules.

On termination:

You must pay all outstanding invoices;

You must pay for work completed up to the termination date;

We may retain work, files or deliverables until payment is made;

Any rights or obligations intended to continue after termination will remain in effect.

The exact services we provide to you will be set out in a written quote, proposal, order form, statement of work, email agreement, or other written agreement between us.

3. Use of our website

You agree to use our website only for lawful purposes.

You must not:

We may refuse to provide services at our discretion.

5. Fees and payment

Our fees will be set out in the relevant quote, proposal, invoice, statement of work, or written agreement.

Unless otherwise agreed in writing:

You remain responsible for all third-party costs that you approve, including advertising spend, software subscriptions, stock imagery, plugins, hosting, domains or other external services.

6. Client responsibilities

To allow us to provide the services, you agree to: