Last updated: 02/05/2026

This Privacy Policy explains how Bookham Drainage collects, uses, stores and protects personal information when you use our website, contact us, request a quote, become a client, or interact with our services.

We are committed to protecting your privacy and handling your personal information in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who we are

Bookham Drainage is a drainage business.

Business name: Bookham Drainage
Website: www.bookhamdrainage.co.uk
Email: info@bookhamdrainage.co.uk
Address: 33 Green Way, Great Bookham, Leatherhead KT23 2PA

For the purposes of data protection law, Bookham Drainage is usually the “controller” of personal information collected through this website and through our business enquiries.

Where we process personal information on behalf of a client as part of providing marketing services, we may act as a “processor” and the client will usually be the “controller”.

2. Personal information we collect

We may collect and use the following types of personal information:

Information you provide to us

This may include:

• Your name;

• Business name;

• Job title;

• Email address;

• Telephone number;

• Postal or business address;

• Information submitted through contact forms;

• Details about your business, website, marketing goals or project;

• Messages, emails or call notes;

• Billing and payment information;

• Any other information you choose to send to us.

Information we collect automatically

When you visit our website, we may collect technical information such as:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Pages visited;

• Time and date of visit;

• Referring website or source;

• Approximate location;

• Website usage and analytics data;

• Cookie and tracking information.

Information from third parties

We may receive personal information from third parties such as:

• Analytics providers;

• Advertising platforms;

• Social media platforms;

• CRM or email marketing tools;

• Payment processors;

• Publicly available business directories;

• Referral partners;

• Clients who provide access to marketing accounts or customer data.

3. How we use your personal information

We may use your personal information to:

• Respond to enquiries;

• Provide quotes, proposals and information about our services;

• Deliver Drainage services;

• Manage client relationships;

• Set up and manage campaigns;

• Analyse website and campaign performance;

• Send service-related communications;

• Send marketing emails where permitted;

• Process invoices and payments;

• Maintain business records;

• Improve our website, services and customer experience;

• Comply with legal, accounting and tax obligations;

• Protect our business, website, systems and legal rights;

• Prevent fraud, spam, misuse or security issues.

4. Our lawful bases for using personal information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may use your information where it is necessary to provide services to you, take steps before entering into a contract, manage your account, or communicate with you about agreed work.

Legitimate interests

We may use your information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests.

This may include responding to business enquiries, improving our services, maintaining records, managing client relationships, protecting our website, and carrying out business-to-business marketing.

Consent

We may rely on your consent for certain activities, such as optional cookies, email marketing where consent is required, or certain uses of tracking technologies.

You can withdraw consent at any time.

Legal obligation

We may use your information where required to comply with legal obligations, such as tax, accounting, regulatory, fraud prevention or record-keeping requirements.

5. Marketing communications

We may send you marketing communications about our services where you have consented to receive them or where we are otherwise permitted to do so by law.

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

6. Cookies and tracking technologies

Our website may use cookies and similar technologies to make the website work, improve performance, understand how visitors use the site, and support marketing activity.

Cookies may include:
 

• Strictly necessary cookies;

• Analytics cookies;

• Performance cookies;

• Advertising or targeting cookies;

• Social media or embedded content cookies.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

For more information, please see our Cookie Policy: www.bookhamdrainage.co.uk/cookie-policy

7. Sharing your personal information

We may share your personal information with trusted third parties where necessary, including:
 

• Website hosting providers;

• Email and communication providers;

• CRM systems;

• Analytics providers;

• Advertising platforms;

• Social media platforms;

• Payment processors;

• Accountants, bookkeepers and professional advisers;

• IT and security providers;

• Project management and collaboration tools;

• Contractors, freelancers or service providers who help us deliver services;

• Legal, regulatory or government authorities where required.

We only share personal information where there is a valid reason to do so and, where required, appropriate contractual protections are in place.

8. International transfers

Some of the third-party tools and service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure it is protected in line with UK data protection law. This may include using adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement, or other legally approved safeguards.

9. How long we keep your personal information

We will only keep your personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on the type of information and why we collected it.

As a guide:
 

• Enquiry information may be kept for up to 24 months after your last contact with us;

• Client records may be kept for the duration of the client relationship and up to 6 years afterwards;

• Accounting and tax records may be kept for at least 6 years;

• Marketing contact records may be kept until you unsubscribe or ask us to delete them;

• Website analytics data may be kept according to the settings of the relevant analytics provider.
   

We may keep information for longer where required by law, to resolve disputes, enforce agreements, or protect our legal rights.

10. How we protect your personal information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:
 

• Password protection;

• Access controls;

• Secure cloud services;

• Data minimisation;

• Staff or contractor confidentiality obligations;

• Secure communication tools;

• Backups and security monitoring;

• Limiting access to personal information where possible.

However, no website, email system or online service can be guaranteed to be completely secure.

11. Your data protection rights

Depending on the circumstances, you may have the right to:
 

• Request access to your personal information;

• Request correction of inaccurate or incomplete information;

• Request deletion of your personal information;

• Request restriction of processing;

• Object to processing;

• Request data portability;

• Withdraw consent where processing is based on consent;

• Complain to the Information Commissioner’s Office.

To exercise your rights, contact us using the details in this Privacy Policy.

We may need to verify your identity before responding to a request.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

13. Third-party websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing personal information to them.

14. Children’s privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be posted on our website with the updated date. Any changes will take effect when published unless stated otherwise.

16. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Bookham Drainage
Website: www.bookhamdrainage.co.uk
Email: info@bookhamdrainage.co.uk
Address: 33 Green Way, Great Bookham, Leatherhead KT23 2PA